道謝

道謝1.-感謝幫助

Dear Tom，

Sorry， it took us so long to send this email。-We got our WI-FI set up just yesterday！

Thank you for all your kindness and support。

I‘m writing this to express my thanks to all of you。

We are extremely grateful for your assistance。

We are lucky to have friends like you。

This is to express great gratitude for your close collaboration with us。

Yours sincerely，

Lisa

親愛的Tom：

抱歉，我們花了這麼長時間才傳送此電子郵件-我們昨天剛安裝好無線網路。

謝謝您的好意和支援。

我寫這封信是為了表達我對您們所有人的感謝。

我們非常感謝您的幫助。

我們很幸運有您這樣的朋友。

謹此對您與我們的密切合作表示衷心的感謝。

您誠摯的Lisa

道謝2.--感謝合作

Dear Sir or Madam，

This is to express great gratitude for your close collaboration with us。

We have had a profitable year working with you。 In fact， we had so much success that we are already considering expanding our business， and we are endlessly grateful towards you for that。

We do hope that we continue to collaborate in the future，and expect it to be a win-win situation for both us and you。

Yours truly

Angela

尊敬的負責人：

這封信是真誠感謝您與我們密切的合作。與您合作一年來我們獲得了相當的利益，事實上，我們很成功，已經開始考慮擴充套件事業，為此我們對您真是感激不盡！

我們希望未來能夠持續合作。也期望我們能與您實現雙贏。

你最誠摯的Angela

Look forward to your soonest reply，

Thanks and best regards 。

Yours truly

Alice

尊敬的負責人：

感謝您在12月10日對我們XX（產品）的詢價。我們在XX行業多年，我們非常有信心能服務好您。但您給出的規格仍然缺少尺寸、材料、數量、用途等 ……那麼請您把詳細情況告訴我們好嗎？ 附圖紙（cad）也可以。在我們確認後，我們很高興為您提供我們的優質和有競爭力的價格。

期待您的回覆，

謝謝並致以誠摯的問候。

您真摯的

愛麗絲

其它表示感謝的金句

It was a pleasure to work with you。

與您一起工作是很開心的事。

Please convey my thanks to all the staff of your company。

請帶我向貴公司所有員工轉達感激之意。

I hope that we can continue to collaborate in future projects。

希望我們在未來的專案中還能持續合作。

I would like to continue working with you for many years to come。

我希望可以繼續和您們合作很多年。

Thank you for your cooperation during this year。

感謝您們這一年的配合。

I believe that our collaboration works well for both sides。

我覺得我們的合作對雙方都很有幫助。

道歉

道歉1.--

Dear Sir or Madam，

Sorry for my late reply， I discuss with our boss for a long time， but regarding the price， it is near our bottom line， you know the market is changing every day， the raw materials’ cost is rising every month， and it is hard to cut more on cost as we need to produce the products with best quality。 But we treasure our first cooperation to let you test our product quality， our service and etc。 then we can build a long-term collaboration to get win-win business relationship， so we allow you a 2% discount，this is the most I can do for you。

| hope we can cooperate as soon as possible。

If you have any comments ， pls let me know。

Thanks and regards

Yours sincerely

Angela

尊敬的負責人：

很抱歉我的回覆太晚了，我和老闆討論了很長時間，但是關於價格，這離我們的價格很近

一句話，您知道市場每天都在變化，原材料的成本每個月都在上升，我們需要生產出質量最好的產品，因此很難再降低成本。但我們珍視我們的第一次合作，讓您測試我們的產品質量、服務等。然後我們可以建立長期合作，以獲得雙贏的業務關係，因此我們給您2%的折扣，這是我能為您做得最多的。

希望我們能儘快合作。

如果您有任何意見，請讓我知道。

謝謝和問候

謹上

Angela

道歉2.--為瑕疵品道歉

Apology for Faulty Products

Dear Sir or Madam，

We are very sorry to hear that you found defective goods in our shipment。

We will certainly accept the return of these items，and send you replacements at once。

Please accept our apologies for any inconvenience my mistake has caused you。

I assure you that I have instructed the quality control manager to make certain this does not happen again。

Best regards，

Yours Sincerely

Jenny

為瑕疵品道歉

尊敬的負責人：

聽說運往貴公司的貨物中有缺陷，我們感到非常遺憾。

我們當然會接受這些商品的退貨，並立即向您傳送替換品。

對於我的錯誤給您帶來的不便，請接受我們的道歉。

我向您保證，我已指示質量控制經理確保不會發生這種情況。

順致敬意，

謹上

珍妮

道歉3.--為延遲交貨道歉

Apology for Delayed Delivery

Dear Sir or Madam，

Please accept our profound apologies for the late delivery。

The delay was due to a mix-up at our freight company and we will make sure we work with those who can ensure that all delivery deadlines are met in the future。

We hope that you forgive us for unintentional mistake and continue to purchase items from us。 I am sorry to hear that you received your order late 。We will work with reliable freight companies in the future。 I apologize for the inconvenience caused by the late delivery of goods。Please accept my apology for our carelessness during the shipment。I do apologize for the late delivery of your products。 We will compensate for all losses caused by this late delivery。

Your friendly

Mary

親愛的先生或者女士：

對於延遲遞送貴公司貨品一事，請接受我們深深的道歉，

此次延遲是由於運輸公司出現了紕漏，今後我們一定會與守時的運輸公司合作。

希望您能原諒我們無心的錯誤， 並繼續購買我們的產品。聽說您很晚才收到貨物，我非常抱歉，我們未來會與可靠的運輸公司工作，對於延遲交貨給您帶來的不便我感到很抱歉。我為我們運輸中的疏忽向您致以真誠的歉意。

對於此次延遲交貨造成的所有損失，我們會予以賠償。

謹上

Mary

道歉4.--為延遲答覆道歉

Apology for Delayed reply

Dear Sir or Madam，

Please excuse me for getting back to you so late。

I have been swamped with work and was unable to check my mailbox until now。 I’m very sorry about that。I was shocked to see all those Emails from you。

And felt so terrible for not being able to reply to you earlier。 I will be glad to accept your proposal and look forward to meeting you when you come to Shenzhen and discussing the related details。

Yours

Jane

親愛的先生或者女士：

請原諒我這麼晚才答覆您的郵件。

我工作非常忙碌，直到現在才能夠檢查出我的信箱。我為此感到非常抱歉，看到您寄了那麼多封電子郵件， 我非常驚訝，也很抱歉沒法早點回復您，我很樂意接受您的提案，也很期待在您來深圳時與您見面並討論相關細節。

謹上

Jane

其他延遲答覆的情況：

I didn‘t realize that your Email had been sorted into junk mail folder。

I have been sick for a couple of weeks， which was why I couldn’t check my email。

I have been exremely busy these days。

My acount got hacked， so I didn‘t realize I got an Email from you。

我不知道您的電子郵件已被分類到垃圾郵件資料夾裡。

我已經病了幾個星期了，這就是為什麼我不能檢查我的電子郵件。

這幾天我一直很忙。

我的帳戶被駭客攻擊了，所以我不知道我收到了您的電子郵件。

道歉5.--違約道歉

Apology for Unexpected Voilation of contract

Dear Sir or Madam，

We apologize for failing to deliver your goods at the scheduled time in accordance with the contract we signed。

Unfortunately， owing to excessive demand last month， we were unable to fill all orders on time。However，we will conpensate for all your economic losses caused by the unexpected violation of the contract。

Thanks for your help。

Yours sincerely

Tina

為合同意外終止道歉

親愛的先生或者女士：

我們為未能按照我們簽訂的合同按時交貨而道歉。

不幸的是，由於上個月需求量過大，我們無法按時完成所有訂單。

但是，我方將賠償貴方因意外違反合同而造成的所有經濟損失。

謝謝你的幫助。

謹上

Tina

其他違約道歉的情況：

I would like to apologize for the lengthy delay in shipping your order。

We are doing everything to ensure that your order will be shipped without further delay。

Please accept our apology for our violation of the contract。

We will make certain that you will receive your shipment by next Tuesday at the latest。

We promise that the shipment will arrive within the week。

我想為您方訂單發貨的長期延誤道歉。

我們正在盡一切努力確保您的訂單能夠及時發貨。

請接受我們對違反合同的道歉。

我們將確保您最遲在下週二收到你的貨物。

我們保證貨物將在一週內到達。

備註：部分內容摘自《英文Email 商務電子郵件》